Our complete dedication to customer service sets us apart.

Each Critical Care Systems community-based branch pharmacy has an experienced clinical team of pharmacists, nurses, reimbursement specialists and a dedicated support staff to manage all of a patient’s specialty infusion therapy needs.

Why choose Critical Care Systems?

• Commitment to high-touch clinical care and customer service
• Nationally recognized team of pharmacists and nurses
• 24-hour access to locally-based nurses and pharmacists
• Comprehensive patient education and support
• Ease of referral: local insurance authorization, verification, billing and collections in every branch
• Seamless transition from hospital to home
• Comprehensive roster of payor contracts; national and local
• National clinical resources via experienced clinical services team
• Responsive, easy to work with, completely dedicated to customer service

Our service commitment

• Provide exceptional patient care and customer service, delivered by professional, experienced and friendly staff
• Minimize hospital readmissions and deliver optimal patient outcomes
• Assist with patient evaluation and discharge planning support from hospital/clinic to home
• Coordinate lab work and provide prompt feedback for timely treatment modification
• Provide nurses and pharmacists on-call 24 hours a day, seven days a week

Our dedication to quality

• Critical Care Systems is accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) with a tradition of ranking in the top ten percent of all home care providers
• Disease-specific clinical outcome data management provides key outcomes such as patient satisfaction, catheter infection, and rehospitalization rates